Experience:
Anthem Blue Cross and Blue Shield

Roanoke, VA
Summer Internship
·         Prepared and maintained a detailed task completion schedule for advertising materials including:
o       Direct mail campaign targeted to non-customers under 65 and customers 65 and over.
o       Television advertisements developed for each of the Anthem regions in Virginia.
o       Radio advertisements aired on adult contemporary and country stations.
·         Analyzed the resulting response rates from each advertising campaign to determine its overall effectiveness.

Salem, VA
Carhop - Customer Service
·         Excelled with customer service skills by ensuring genuine effort for customer satisfaction
·         Assisted with managerial duties such as handling money, checking inventory, and restocking items.
·         Provided training and orientation for new employees, including training on computers and helping with customer service skills.
·         Performed housekeeping duties to ensure the cleanliness of the restaurant.

Skills and Abilities:
·         Microsoft office: Word, PowerPoint, FrontPage, Excel.
·         7 years experience with taking Spanish as a second language.
·         Significant experience in customer service.
·         Great leadership abilities and teamwork skills in the classroom, workplace, and extracurricular activities.
·         Strong drive and dedication to exceed goals.
·         Typing speed: 80 WPM

Activities:
Member of Sigma Kappa Sorority; Delta Psi Chapter; Public Relations Chair 2005
Spring 2004-present

·         Duties consisted of:
o       Using creativity to prepare banners for all sorority events.
o       Demonstrated leadership abilities the Public Relations Committee.
o       Publishing all important events in the Tartan, the school newspaper, including new member announcements and philanthropic events.
o       Managed Public Relations Committee’s budget and kept a record of events designated as a form of Public Relations.
·         Participated in philanthropy events to assist the following causes/organizations:
o        Maine Seacoast Mission
o        Gerontology
o        Alzheimer’s Disease
o        Inherit The Earth